Privacy Policy
Gray Lab Supply

Gray Lab Supply (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to safeguarding your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect different types of information to provide and improve our services:

Personal Information
● Name
● Email address
● Phone number
● Billing and shipping address

Order & Transaction Information
● Purchase history
● Order details
● Payment confirmations

Technical & Usage Information
● IP address
● Device and browser type
● Website activity and interaction data

2. How We Use Your Information

We use your information for purposes including:
● Processing and delivering orders
● Communicating order status and updates
● Providing customer service and support
● Improving website performance and user experience
● Preventing fraud and maintaining security
● Meeting legal and regulatory obligations

3. Payment Security

All payments are handled through secure third-party processors. Gray Lab Supply does not store or have direct access to your full payment card details.

4. Sharing of Information

We do not sell, rent, or trade your personal data.

We may share limited information with trusted third parties such as:
● Payment processors
● Shipping and delivery carriers
● Order fulfillment providers
● Website analytics services
● Government or legal authorities when required

5. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:
● Keep the site functioning properly
● Understand user behavior and traffic patterns
● Enhance your browsing experience

You can adjust your browser settings to decline cookies, though some features of the site may not work as intended.

6. Data Retention

We retain personal data only for as long as necessary to:
● Complete transactions and provide services
● Maintain business and financial records
● Comply with legal requirements
● Resolve disputes or enforce agreements

7. Data Protection

We take reasonable administrative and technical steps to protect your information. While we strive to secure your data, no system can be guaranteed to be completely secure.

8. Your Rights

Depending on your location, you may have the right to:
● Request access to your personal data
● Correct inaccurate information
● Request deletion of your data (subject to legal obligations)

To make a request, contact us at:
support@graylabsupply.com

9. Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for the privacy practices of those external platforms.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:
support@graylabsupply.com

Research Use Disclaimer

All products offered by Gray Lab Supply are intended strictly for laboratory research purposes only.

Products are not for human or veterinary consumption, medical use, or diagnostic application. They are not intended to diagnose, treat, cure, or prevent any disease.

All products are sold exclusively to qualified professionals and institutions for in-vitro or analytical research in accordance with applicable laws and regulations.

These products have not been evaluated by the U.S. Food and Drug Administration (FDA). By purchasing, the customer accepts full responsibility for proper handling, storage, and compliance.